NotiFire works on Professional Edition and higher. Fill out the form on the homepage or email sales@acuitymg.com to receive a copy of the install package.

Each of your phone numbers can make/send 1 outgoing call/SMS per-second. If your account needs more, please contact our sales team about options for higher limits. If your account requires a high volume of outgoing SMS, we recommend using an SMS short code for 1800 SMS messages per minute.

NotiFire currently offers phone numbers in all 50 states in the United States as well as all provinces and major cities in Canada. In the US, we are able to provide phone numbers in almost all area codes. However, there are some exhausted area codes in major metropolitan areas that NotiFire is unable to offer such as 602 (Phoenix) and 212 (New York). Also you might not find area codes that are relatively new in our inventory. An example of this would be 430 (Texas) numbers. Canada also has a few exhausted area codes that NotiFire often isn’t able to carry. Examples of such area codes include but are not limited to 416 (Toronto), 905 (Ontario) and 403 (Calgary) numbers.

It is the responsibility of the account owner to adhere to the local laws and regulations regarding “Do Not Call” lists. NotiFire does not handle these lists and we do not refuse attempts to call and send messages to these phone numbers. If you try to send an SMS message to a phone number on a “Do Not Call” list, NotiFire will attempt to send these messages. Messages may show up in your logs as “Sent”. However, if the ‘To’ number is on a Do Not Call list, these messages may be filtered by the recipients carrier. We recommend that the account owner maintain and update their own calling and SMS messaging lists so that it is up to date with the phone numbers on the “Do Not Call” lists.

Yes. We do not currently allow outbound calls to premium rate service phone numbers and shared cost phone numbers as well as a small number of other premium routes. Please contact us if you have any questions. Additionally, The following behaviors are not permitted on NotiFire: Sending harassing messages Knowingly contacting numbers listed on Do Not Call registries. Using NotiFire numbers to provide emergency services, such as 911-types of communication. Voice broadcasts can provide notifications during an emergency, but should not be used as a replacement for or a means to contacting actual emergency services. Engaging in fraud, phishing or sending of sensitive data. If you have any other questions please email support to request a full copy of our Terms and Conditions.

A one-month subscription is required for one calendar month, which means if you purchase a monthly subscription on the 15th of the month, it will be valid until the 14th of the next month and your credits will be reset the day after (at the same time credits were activated the month before). By default, subscriptions are renewed automatically, but you can cancel your recurring payments at any time. (NO REFUNDS ON UNUSED CREDITS) The recurring payment is taken three days in advance of your subscription expiring, to ensure prompt delivery of your subscription. You don’t lose these three days though: your subscription is still valid for the full period. Your credits are reset each month. If you have unused credits, they are not carried over to next month. Credits are valid for one month from the date they're issued, so if you've got a few remaining near the end of your subscription period you may want to send some messages. But don't worry, because after your subscription renews on your billing date you'll get a whole new batch of credits! As you use NotiFire's services (minutes, SMS messages, phone numbers, transcriptions, etc.) we draw down your credit balance. When your account reaches 0, we will suspend your account. Don’t worry, we’ll notify you by email when your balance hits 100 credits and again when your balance reaches 0. If you urgently need more credits, we recommend you to buy the same package but with different amount of credits or consider buying an larger subscription.

No. At this time, NotiFire only accepts payment from credit cards and cashier checks.

Yes. You can port US toll-free and local numbers in and out of NotiFire, just like any other telephone company. Unfortunately we currently are not able to port numbers based in Hawaii, Alaska, and areas in the US where NotiFire does not provide service, as well as Canada, and other countries outside the US.

NotiFire leverages the security protocols supported by Salesforce.com. NotiFire takes reasonable precautions to protect Data from loss, misuse, and unauthorized access. NotiFire follows generally accepted industry standards to protect the Data, both during transmission and once received by NotiFire. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While NotiFire strives to protect your Data, NotiFire does not guarantee its security.